Delivery, cancellation and refunds.

1. Try before you pay

Zehen is free to download and runs with every feature enabled for 14 days. No card, no deposit, no commitment. You can put your own items and parties in, raise real bills, print them, run the reports and decide whether it suits your shop.

This matters for everything below. Our refund position is strict because the trial removes the reason most people need a refund: you are never asked to pay for software you have not already used properly.

2. Delivery

Zehen is a digital product. Nothing is shipped physically, and there are no delivery charges.

• The software is downloaded directly from this website, free, at any time.
• Your licence key is sent to the email address or WhatsApp number you give us when you buy, normally within 24 hours of your payment being confirmed, and usually within a few hours during Indian business hours.

If your key has not arrived, first check your spam folder, then message us. We will resend it. A licence key that has not reached you is our problem to fix, not yours to absorb.

3. Cancellation

There is genuinely nothing to cancel, and this is worth saying plainly because most software makes it complicated.

Payment is by UPI or bank transfer against an invoice. We do not store your card, and there is no auto-debit mandate. Money moves only when you decide to send it.

• A yearly licence runs for twelve months and then stops. If you do not want another year, do nothing. Nobody will charge you.
• A lifetime licence has nothing to cancel. You paid once.

If you stop using Zehen, your data stays on your own machine. We do not hold it and cannot lock you out of it.

4. Refunds

Once a licence key has been issued to you, the payment for it is not refundable.

The reason is the 14-day trial. You get the complete product, free, for two weeks, before you are asked for anything. By the time you buy, you have already run Zehen on your own business and seen exactly what you are paying for. A licence key also cannot be taken back once it is in your hands, in the way a physical product can be returned.

We would rather you took the full two weeks and decided carefully than paid quickly and asked for money back. If you are unsure at the end of the trial, tell us and we will usually extend it rather than take a payment you might regret.

5. When we do refund

The rule above has real exceptions, and we honour them without argument:

• Duplicate or accidental payment. If you paid twice for the same licence, or transferred more than the invoice, we refund the excess in full.
• Paid but never delivered. If you paid and we did not issue your licence key, and we cannot get it to you, you get the whole amount back.
• The software does not do what we said it does. If Zehen materially fails to work as described on this website, you report it to us, and we cannot fix it in a reasonable time, we refund what you paid.
• You were charged the wrong amount. We return the difference.

What is not covered: deciding the software is not for you after the trial, buying the wrong plan without telling us (talk to us, we will usually adjust it rather than refund), your hardware failing, or losing data because a backup was not taken.

6. How to ask for a refund

Email hello@zehenapp.com or message us on WhatsApp with:

• your invoice number or the payment reference,
• the date and amount you paid, and
• which of the situations above applies, in a line or two.

We will reply within 3 business days telling you whether the refund is approved, and if it is not, why.

7. How long a refund takes

Approved refunds are sent back to the account the payment came from, normally within 7 to 10 business days of approval. Because payments reach us by UPI or bank transfer, we may need your account details to return the money, and your bank may take a further day or two to show it.

8. Your statutory rights

Nothing on this page takes away rights you have under the Consumer Protection Act, 2019 or any other Indian law that cannot be contracted out of. If a law gives you a remedy that this policy does not, the law wins.